FAQs

FAQ: FREQUENTLY ASKED QUESTIONS

 

I WANT TO ORDER INTERNATIONALLY, HOW CAN I PAY?

FOR ANY INTERNATIONAL ORDERS, WE ONLY ACCEPT CARD PAYMENTS. ANY CASH ON DELIVERY ORDERS WILL BE CANCELLED AUTOMATICALLY. 

 

I WANT TO ORDER FROM GCC, HOW CAN I PAY?

FOR GCC ORDERS, WE ACCEPT PAYMENTS VIA CASH ON DELIVERY & VIA CARD PAYMENTS. 

 

HOW DO I TRACK MY ORDER?

YOU WILL RECEIVE AN EMAIL ONCE YOUR ORDER IS ON THE WAY. JUST CLICK THE TRACK SHIPMENT BUTTON AND IT WILL AUTOMATICALLY DIRECT YOU TO YOUR ORDER STATUS. 

 

WHAT WILL HAPPEN IF I DON'T RESPOND TO DELIVERY COURIERS?

THE DELIVERY COURIERS WILL NOTIFY US, AND WE WILL TRY TO CONTACT YOU. 

 

WHAT IF I REFUSE TO ACCEPT MY ORDER?

THE SHIPMENT WILL BE RETURNED TO US, BUT IF YOU HAVE PAID VIA CARD, WE WILL NOT BE ABLE TO REFUND. 

 

WHAT IF MY ORDER DIDN'T ARRIVE?

NOTIFY US IMMEDIATELY. YOU MAY CALL +973 77333633 OR EMAIL US ON MAKEUPMANUALSHOP@GMAIL.COM. WE WILL GET BACK TO YOU SHORTLY DURING OFFICE HOURS. 

 

HOW CAN I CANCEL MY ORDER?

TO CANCEL YOUR ORDER, KINDLY EMAIL US ON MAKEUPMANUALSHOP@GMAIL.COM WITH YOUR ORDER NUMBER & WE WILL CANCEL IT FOR YOU. WE CANNOT CANCEL AN ORDER IF IT HAS ALREADY SHIPPED. 

 

HOW CAN I REFUND MY ORDER?

 WE DON'T ACCEPT REFUNDS. 

 

I RECEIVED MY ORDER, BUT THERE IS A MISSING ITEM/DAMAGED ITEM. WHAT CAN I DO?

YOU MAY CALL +973 77333633 OR EMAIL US ON MAKEUPMANUALSHOP@GMAIL.COM. WE WILL GET BACK TO YOU SHORTLY DURING OFFICE HOURS. 

 

CAN I RETURN OR EXCHANGE AN ITEM?

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED FREE OF CHARGE. 

IF YOU REQUIRE TO EXCHANGE AN ITEM, THEN YOU WILL BE RESPONSIBLE FOR PAYING YOUR OWN SHIPPING COSTS TO RETURN & GET SUCH ITEM. 

 

CAN I STOCK YOUR PRODUCT OR BECOME A DISTRIBUTOR?

FOR ANY INTEREST IN DISTRIBUTION, KINDLY EMAIL US ON MAKEUPMANUALSHOP@GMAIL.COM

 

WHEN WILL AN OUT OF STOCK ITEM BE BACK IN STOCK?

UNDER THE PRODUCT, CLICK "EMAIL WHEN AVAILABLE" BUTTON AND YOU WILL RECEIVE AN EMAIL ONCE IT IS BACK IN STOCK 

 

CAN I BUY YOUR PRODUCTS IN A PHYSICAL STORE? 

VISIT OUR SHOP "THE MAKEUP MANUAL" LOCATED IN SEGAYA PLAZA, ZINJ (BAHRAIN)

 

IS THIS WEBSITE SAFE TO SHOP ON?

YES, IT IS. WE TAKE THE UTMOST CARE WITH THE INFORMATION THAT YOU PROVIDE US WHEN PLACING AN ORDER ON OUR WEBSITE. THE SERVER WHICH HOSTS OUR WEBSITE AND CARD PAYMENTS IS ENCRYPTED USING THE INTERNET- STANDARD SSL (SECURE SOCKETS LAYER PROTOCOL). WE ENSURE YOU THAT WE NEVER DISCLOSE ANY PERSONAL INFORMATION ABOUT OUR CUSTOMERS TO ANYONE.